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Service Manager

Company: Advenir Living
Location: Midland
Posted on: August 24, 2019

Job Description:

Position Responsibilities

Winning in this position means showing up on time every day and achieving the following key results.


  • Assist Community Manager to complete all required monthly property reports, by dates outlined on the Management Report Checklist. Maintain true and accurate records and logs.
  • Along with the Community Manager, conduct weekly team meetings to set goals and identify actions needed to achieve objectives.
  • Update Onesite"Assets" each time you purchase a new appliance, HVAC, water heater or replace carpet in a unit. D. Along with the Community Manager, update the Personal Property Inventory (PPI) quarterly.
  • Update Onesite"Consumption Log" each time Freon is used. You will also complete and submit a monthly EPA Log as part of the required monthly Management Reports.
  • Schedule and oversee all renovation projects and unit upgrades to ensure they are completed by the scheduled date.
  • Print and review the following reports daily in Onesite: Open Requests Summary, Availability and Pending Tasks.
  • Complete and submit to Community Manager an After-hours On-Call schedule monthly.
  • Assign service requests to maintenance team daily. Ensure that service requests and repairs are made correctly within 24 hours.
  • Meet or exceed budgeted through the implementation of effective cost controls.
  • Ensure that your team is documenting work performed, dates and times on all service requests. Close and appropriately document all completed service requests in Onesite daily.
  • Assist Community Manager to identify, interview, hire and train service team members, to ensure that the property is appropriately staffed and within budgeted payroll. Follow company hiring process guidelines.
  • Ensure you and your team complete the required training in Advenir's LMS (Learning Management Software) program by the end of each month.
  • Walk each move out, complete the"move out inspection" form to assess damage charges and take pictures if there are any charges. Give completed form to the Assistant Manager within 2 days of move out.

    Resident relations.

    • Follow through on resident issues to a satisfactory win/win resolution and properly document the issues and resolutions in Onesite. Direct pertinent issues to the Community Manager in a timely manner.
    • Assist Community Manager in responding to customers within 24 hours of receiving a Satisfactory survey involving a maintenance issue.

      Maintenance and physical property.

      • Enter purchase orders (PO's) into Onesite for supplies and vendor services, then submit to your supervisor for approval, prior to ordering.
      • Conduct monthly safety meetings, reviewing the designated topic for each month, as listed on the safety calendar. Promote and teach safe work practices and ensure all safety programs are implemented and followed.
      • Physically walk and inspect the property, amenities and vacant units on a daily basis to ensure that everything is fully functional and maintained in good condition.
      • When scheduled, answer all after-hours emergency calls and respond within 30 minutes.
      • Verify that all marketing signs are put out daily and entrance area is clean and free of trash.
      • Review all pending service requests open over 24 hours, before 10 am daily. Ensure that they become priority and that they are completed as soon as possible.
      • Only use vendors that are approved in Compliance Depot.
      • Utilize and maintain the"Make Ready Board" in Onesite to schedule and manage all unit turns and renovation units. Classic units are to be completed within 5 business days or 7 calendar days. Manage turns so that 60% of vacant units are market ready at all times.
      • Assist Community Manager to complete"pre-inspections" for units that are on NTV, at least 30 days prior to scheduled move out.
      • Ensure that all chemicals are stored properly and MSDS book is up to date.
      • Complete preventive maintenance as per company guidelines.
      • Monitor and control inventory of parts and supplies using the Hi/Low system weekly.
      • Inspect grounds, buildings and amenities daily to minimize liability concerns and ensure excellent curb appeal.

        Other responsibilities.

        • Complete all additional tasks, projects and responsibilities as determined by your supervisor or the company.
        • Ensure that you and your team are dressed and groomed professionally, in required uniform, wearing an Advenir name tag and safety belt every day. Also having protective eye wear available at all times. Following the current Career Apparel Program.
        • Portray a professional image in the maintenance office and shop. Keeping them neat and clean and all work areas organized and free of clutter.
        • Maintain relationships with residents, associates and vendors on a professional business level at all times.
        • Communicate effectively using oral and written communication.
        • Ability to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including up to 4 flights of stairs, to complete physical tasks, deliver resident communications, climb ladders, shovel snow, use a blower, rake leaves, transport or move up to 50 pounds and ability to work outdoors in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit.

          Core Value Expectations

          Winning at this position also means working every day to embody the following Core Values.

          • Together We Make It Possible: Teamwork is collective success, not individual. It works collaboratively, across departments, drawing on the strengths, talents, and expertise of others to advance the priorities of the Company.
          • All-In Customer Service: Customer service is not just good service, not just great service, but exceptional service to our associates, residents, vendors, and investors. It means taking the initiative to go above and beyond to impact our customers with a"WOW" experience every single time.
          • Work Smarter, Not Harder: Innovation is dynamic, not stagnant. It is driven by initiative, learning, creativity, and a constant desire to deliver better results more efficiently and economically.
          • Winners Exceed Expectation: Winning is the on-going pursuit of excellence, not mediocrity. It consistently delivers great results exceeding internal benchmarks, industry standards, and customer expectations.
          • Always Do The Right Thing: Integrity always does the right thing, even when no one is watching. It always upholds Advenir's beliefs and values. It always does for others as you would want them to do for you.
          • It's About Us, Not About You: Humility treats everyone with respect. It recognizes the contribution of others and advances the reputation of Advenir, instead of promoting self. Humility is confident, secure, decisive, and action-oriented while directing praise to others.
          • Work-Fun-Life Balance: Peak Performance includes a healthy balance of fulfilling work, fun and leisure. Fulfilling work is characterized by productivity, meaning, enjoyment, laughter, and healthy relationships.

            Advenir is an equal opportunity employer and is a drug free workplace

Keywords: Advenir Living, Odessa , Service Manager, Executive , Midland, Texas

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