Truck Associate Manager - D
Company: T-Mobile
Location: Odessa
Posted on: September 19, 2023
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Job Description:
Be unstoppable with us! T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, with us.
Together, we won't stop! Job Overview This role will be responsible
for developing and executing events that support T-Mobile's brand,
business, and communication objectives for Mobile Stores.
Responsible for delivering exceptional customer interactions by
helping to train and develop an amazing team of experts with strong
brand and product knowledge and a passion for exceeding customer
expectations. Achieves showroom objectives for providing a
Un-carrier experience by leveraging strong Customer Focus abilities
and by holding employees to Un-carrier behaviors and service
standards. Achieves showroom objectives by managing to rigorous
operating standards and closely monitoring store results. Job
Responsibilities: Event Management, Brand Ambassador, Logistics,
Planning Manage and execute Mobile Showroom events from concept to
post event. Establish event metrics, measure, and delivers results.
Ensure the Mobile Showroom events align to broader program strategy
& objectives. Leads mobile showroom employees to ensures an
exceptional customer experience for all customers through an
exciting, energized atmosphere. Ensures customer satisfaction in
all areas of sales and service with every transaction. Social Media
Provides social media planning and recommendations for Mobile
Showroom in partnership with Social Media Manager through local
research & knowledge. Engages local influencers, bloggers, and
local businesses in order to build T-Mobile's visibility,
credibility and brand. Regularly updates and maintains branded
content on social media sites (Google+, Facebook, YouTube, MySpace,
Twitter, etc.) to keep content current/relevant. Acts as brand
steward ensuring T-Mobile is represented consistently from a visual
and messaging perspective. Community Outreach & Support Directly
responsible for reaching out into the local community and business
environment to network, build the brand/awareness of the mobile
showroom & company, through relationships, referrals and events.
Identify opportunities where T-Mobile can benefit the community,
and create plans to meet the needs of the community. May be
leveraged for emergency relief. Partner Event Management - Onsite
management for TPR locations, Logistics, Planning, Training Manage
and execute Mobile Showroom events for branded retail partners to
drive excitement, awareness and store traffic. Work with store
leader to establish event goals & objectives. Provide coaching on
delivering world class customer service with sales reps and
managers. Floor coaching Assist manager with motivating and
coaching employees and partner sales associates with one-on-one
coaching, coaching in the moment and coaching monthly performance.
Share timely feedback to improve performance, encourage growth and
drive a world class customer experience. Side-by-side selling.
Education: High School Diploma/GED (Required) Work Experience: 3
Years Retail Management experience in high volume environment
Knowledge, Skills and Abilities: Retail Store Management Experience
working in high volume environment Event Management Manage and
execute Mobile Showroom events from concept to post event Social
Media Communications Engages local influencers, bloggers, and local
businesses in order to build T-Mobile's visibility, credibility and
brand Customer Engagement Advance Customer engagement and service
capabilities Development Coaching Assist manager with motivating
and coaching employees and partner sales associates Workplace
Performance Passion, integrity and energy necessary to create and
dynamic work environment necessary to deliver a world class
shopping experience Cross Functional Relationships Experience
working with multiple support teams or corporate departments (i.e.,
HR, Ops, Training, Marketing) to accomplish key tasks Community
Outreach Responsible for reaching out into the local community and
business environment to network, build the brand/awareness of the
mobile showroom & company, through relationships, referrals and
events ( Licenses and Certifications: At least 18 years of age
Legally authorized to work in the United States Travel: Travel
Required (Yes/No):Yes DOT Regulated: DOT Regulated Position
(Yes/No):No Safety Sensitive Position (Yes/No):No Never stop
growing! T-Mobile doesn't have a corporate ladder-it's more like a
jungle gym of possibilities! We love helping our employees grow in
their careers, because it's that shared drive to aim high that
drives our business and our culture forward. If you'd like to
receive more information about careers at T-Mobile, sign up for the
T-Mobile Talent Community today! T-Mobile USA, Inc. is an Equal
Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated. Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing or
calling 1-. Please note, this contact channel is not a means to
apply for or inquire about a position and we are unable to respond
to non-accommodation related requests.
Keywords: T-Mobile, Odessa , Truck Associate Manager - D, IT / Software / Systems , Odessa, Texas
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