IT Tech Support
Company: Nesco Resource
Location: Midland
Posted on: June 25, 2025
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Job Description:
An IT customer service job involves providing technical support
to internal or external clients, troubleshooting software and
hardware issues, and ensuring customer satisfaction.
Responsibilities include answering inquiries, resolving problems,
and potentially installing or configuring systems. Excellent
communication and problem-solving skills are crucial, along with a
technical understanding of IT systems. Key Responsibilities:
Troubleshooting: Diagnosing and resolving technical issues related
to hardware, software, and networks. Problem Resolution: Addressing
customer inquiries and complaints, providing solutions and
guidance. Support Services: Offering technical support to users,
potentially including on-site visits, remote assistance, or
telephone support. System Management: Installing, configuring, and
maintaining computer systems, software, and networks.
Documentation: Maintaining accurate records of issues, resolutions,
and customer interactions. Communication: Clearly and effectively
communicating technical information to customers, both verbally and
in writing. Customer Satisfaction: Ensuring a positive customer
experience and addressing customer needs effectively. Feedback:
Collecting and reporting customer feedback to improve IT services
and processes. Essential Skills: Technical Proficiency: Knowledge
of hardware, software, operating systems, networks, and other IT
technologies. Problem-Solving: Ability to analyze issues, identify
root causes, and implement effective solutions. Communication:
Excellent written and verbal communication skills, including the
ability to explain complex technical concepts in a clear and
concise manner. Customer Service: Strong interpersonal skills,
empathy, and the ability to handle challenging customer situations.
Organization: Ability to manage multiple tasks, prioritize issues,
and keep accurate records. Adaptability: Ability to learn new
technologies and adapt to changing situations Nesco Resource offers
a comprehensive benefits package for our associates, which includes
a MEC (Minimum Essential Coverage) plan that encompasses Medical,
Vision, Dental, 401K, and EAP (Employee Assistance Program)
services. Nesco Resource provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
Keywords: Nesco Resource, Odessa , IT Tech Support, IT / Software / Systems , Midland, Texas
