Care Coordinator
Company: PermiaCare
Location: Odessa
Posted on: April 19, 2024
Job Description:
Job Number: 174Location: OdessaSupervises: NFLSA:
Non-ExemptDivision: MHSalary: $20.65 per hour. Sign on bonus may be
available.Shift: M-Th 7:30am - 5:30pm F 8am - 12pm; may require a
flexible work schedule; Assigned work hours may change as the needs
of the agency and clients changeDriving required: YTravel required:
YSettings: office, fieldPOSITION SUMMARY/JOB PURPOSE:The Care
Coordinator works closely with the behavioral health patient,
doctor and other clinic staff to ensure the patient has the
resources and tools necessary to improve their mental health by
providing access to high quality physical and behavioral healthcare
in order to help reach wellness and recovery of the whole person.
The Care Coordinator works closely with other team members to
perform screenings, assessments and intake documentation in order
to successfully enroll patients into services. This position is
also responsible for closing the gap in treatment by linking
patients to access multiple types of services within the community
and provide follow up to ensure the patient receives services with
those providers to achieve their recovery goals.This position works
independently, under limited supervision, reporting major
activities through periodic meetings.EDUCATION, EXPERIENCE, OTHER
QUALIFICATIONS:Education Required: A Bachelor's degree from an
accredited college or university with a major in psychology, social
work, medicine, nursing, rehabilitation, counseling, sociology,
human growth and development, physician assistance, gerontology,
special education, educational psychology, early childhood
education or early childhood intervention or a bachelor's degree
with at least 30 hours of coursework in the previous
fields.Experience Required: At least 1 year experience in mental
health field preferred.Registration, Certification, Licensure or
other Qualifications Required:
- Must maintain a valid Texas Driver's license, auto liability
insurance and a driving record acceptable to PermiaCare's insurance
requirements.
- Required to pass criminal history and background checks as well
as pre-employment drug screen.
- Must obtain QMHP certification within 6 months of
hire.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Meet with patients to set goals, determine needs and assist
with needs identified.
- Coordinate patient care with other internal or external
providers.
- Ensure all required forms are completed and renewed
annually.
- Utilize community resources to assist patient in recovery from
mental or physical illness and to provide access to services such
as financial assistance, medication assistance food/housing, job
placement or education.
- Track active patients and discharge those who are no longer
active.
- Contact patients who no show to appointments.
- Schedule appointments in the EHR and notify patients of changes
in their appointment.
- Complete, track and follow up on PAP applications.
- Provide PAP and Sample transaction slips to financial
clerks.
- Maintain accurate PAP information in IPM Pharmacy Benefit
Manager database.
- Follow up with patients who have been in crisis.
- Complete documentation within timeframes given.
- Assist with meeting and reporting milestones and metrics.
- Responsible for verifying benefits and eligibility on all
patients.
- Meet unit performance measures or targets.
- Maintain assigned caseload of individuals with mental
illness.
- Coordinate services to designated caseload.
- Enter accurate and appropriate documentation of services within
timeframe required.
- Maintain confidentiality of sensitive records and treatment
information, client files and protected health information in
compliance with HIPAA, laws, rules and regulations, and established
procedures.
- Maintain regular and reliable physical on-site attendance.
Regular attendance, dependability, and promptness are required for
the scheduled work day 100% of the time, to ensure consistency and
completeness of program's processes.
- Comply with the Abuse, Neglect, and Exploitation policy and
reporting requirements.
- Adhere to the Code of Conduct and Standards of Behavior policy
requirements.
- Establish and maintain effective work relationships with
individuals served and their families, supervisors, co-workers and
visitors by demonstrating cooperative, courteous and respectful
behavior at all times.
- Communicate regularly with supervisor.
- Open and process mail/email in a timely manner.
- Answer phone, collect phone messages and respond to requests
timely and accurately.
- Maintain safe and clean working environment by complying with
procedures, rules and regulations.
- Perform all work functions and interactions using a trauma
informed approach.
- Display professionalism when representing PermiaCare and the
program in the community.
- Maintain compliance with legal requirements and company
policies and procedures.
- Maintain valid and current driver's license, auto insurance,
acceptable driving record and reliable transportation at all times.
Driving may be required for this position.
- Complete all training as assigned prior to due date.
- Other duties as assigned.MARGINAL DUTIES AND RESPONSIBILITIES
(these duties are not designated as essential for the purposes of
ADA; they are still required duties):
- Fill in for other MH staff as needed.
- Complete medical records requests.
- Obtain prior authorizations from third party payers when
needed.
- Provide translation, if applicable.
- Participate in team meeting or staffings.
- Participate in community activities and/or attends community
meetings as needed.
- Participate in workgroups and committees as assigned.KNOWLEDGE,
SKILLS, ABILITIES AND COMPETENCIES:
- Advanced knowledge of mental illness and treatment.
- Ability to collect and organize data to identify patient
needs.
- Knowledge of HIPAA and ability to protect confidentiality.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearly and effectively, orally and in
writing.
- Effective time management skills.
- Exceptional customer service skills, including positive
attitude.
- Cultural sensitivity.
- Dependable attendance and punctuality.
- Knowledge of trauma informed theories, principles and
practices.
- Flexibility and adaptability to different work
environments.
- Excellent computer skills, including Word, Excel, Outlook, and
Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with various inter-agency personnel.
- Ability to fulfill PMAB and CPR/First Aid requirements.
- Ability to work independently.
- Good interpersonal skills, including ability to build rapport
with individuals including co-workers.
- Ability to display comfort in interacting with individuals of
diverse cultural, ethnic and economic backgrounds and with social
service, healthcare, educational and criminal justice
organizations, as needed.
- Ability to acquire and utilize new skills as the job
requires.
- Ability to work cooperatively and productively with supervisor,
individuals, co-workers, and groups of persons at all levels of
activity, contributing to a spirit of teamwork.
- Ability to maintain highly confidential information.
- Ability to remain calm in stressful situations.
- Ability to plan and schedule work and implement directives
without constant supervision.
- Model professionalism by appropriate dress, language, ethics
and work habits.
- Ability to drive personal and/or company vehicle. This position
may require travel to agency program sites, community and
residential sites, and/or locations outside the PermiaCare
catchment area. This position may require transport of agency
individuals and/or individuals served.PHYSICAL
REQUIREMENTS:Abilities Required:
- Light Lifting, under 15 lbs
- Light Carrying, under 15 lbs
- Walking
- Standing
- Sitting
- Operating office equipment
- Operating motor vehicle
- Ability to see
- Hearing (with aid)
- Ability to write
- Ability to count
- Ability to read
- Ability to tell timeOther (specify): driving required. May
require some travel after hours and overnight.WORKSITE CONDITIONS:
- Travel
- Inside
- Working closely with others
- Working aloneADA Statement: Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions.EEO Statement: PermiaCare is committed to hiring and
retaining a diverse workforce. We are proud to be an Equal
Opportunity Employer, making decisions without regard to race,
color, ethnicity, national origin, sex, sexual orientation, gender
identity, religion, age, disability, veteran status, genetic
information, or any other characteristic protected by state or
federal law.This job description is not designed to cover or
contain a comprehensive list of duties, activities or
responsibilities that are required of the employee for this job.
Duties, activities and responsibilities may change or new ones may
be assigned at any time with or without notice. This job
description does not constitute an employment contract with
PermiaCare. Employment is at-will.
PM22PI68690d8731f9-31181-34280674
Keywords: PermiaCare, Odessa , Care Coordinator, Other , Odessa, Texas
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