Crisis Response Specialist
Company: PermiaCare
Location: Midland
Posted on: May 3, 2024
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Job Description:
Job Number: 253Location: MidlandSupervises: NFLSA:
ExemptDivision: MHSalary: $42,946 per year. Sign on bonus may be
available.Shift: M-F 8am - 5pm, on call; Assigned work hours may
change as the needs of the agency and clients changeDriving
required: YTravel required: YSettings: office, fieldPOSITION
SUMMARY/JOB PURPOSE:The Crisis Response Specialist is responsible
for daytime response to mental health crisis calls from Law
Enforcement, Emergency Room, and the PermiaCare Crisis Hotline.
This position provides emergency services to individuals in the
community by defining presenting complaints, obtaining relevant
medical history, assessing needed interventions, and initiating
appropriate crisis intervention services, resolving crisis
situations, filing emergency detention orders, and facilitating
entrance into Crisis respite facilities when appropriate. The
Crisis Response Specialist is responsible for ensuring persons in
crisis are treated in the least restrictive and most appropriate
environment. This position develops and maintains positive working
relationships with law enforcement, hospital personnel and the
judiciary. The Crisis Response Specialist facilitates entry of
crisis clients into need brief services and/or referral to ongoing
services as well as handles crises that walk into the Mental Health
Clinics.This position works independently, under limited
supervision, reporting major activities through periodic
meetings.EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:Education
Required: A Bachelor's degree from an accredited college or
university with a major in psychology, social work, medicine,
nursing, rehabilitation, counseling, sociology, human growth and
development, physician assistance, gerontology, special education,
educational psychology, early childhood education or early
childhood intervention or a bachelor's degree with at least 30
hours of coursework in the previous fields.Experience Required: At
least 1 year of experience in the mental health field
preferred.Registration, Certification, Licensure or other
Qualifications Required: Must maintain a valid Texas Driver's
license, auto liability insurance and a driving record acceptable
to PermiaCare's insurance requirements.Required to pass criminal
history and background checks as well as pre-employment drug
screen.Must obtain QMHP certification within 6 months.ESSENTIAL
DUTIES AND RESPONSIBILITIES:Respond, by phone, to all crisis calls
within 10 minutes.Make face-to-face responses, when indicated,
within 1 hour.Provide intervention that ensures least restrictive
setting.File Emergency Detention applications
appropriately.Exercise clinical judgment in crisis situations.Serve
as a fill-in for nighttime crisis workers when needed.Provide
follow-up for individuals who were treated for crisis.Complete all
crisis logs and service documentation before ending shift.Remain
compliant with Medicaid and State documentation standards.Complete
documentation necessary to assign contact or registered status (as
indicated) to all non-PermiaCare clients.Scan and upload
documentation into EHR.Maintain utilization data on services
provided as assigned by supervisor.Apply the Medicaid covered
services for this position, the proper application of these
services, and the codes used to describe these services.Work with
all members of the Crisis Services team to ensure quality and
appropriate use of services for persons in crisis.Develop and
maintains positive relationships with law enforcement.Develop and
maintains positive relationships with judiciary.Develop and
maintains positive relationships with hospital personnel. Report to
Crisis Response Specialist (Night) before end of shift, as
needed.Participate in quality assurance and utilization review
process. Discharge clients as needed.Provide PASRR assessments as
needed.Provide high quality support for vulnerable
individuals.Develop and maintain supportive relationships with
patient.Identify and assess the risk of suicide or self harming
behavior and provide appropriate intervention.Advocate and assist
in accessing community resources.Develop intervention
plans.Maintain accurate documentation.Provide follow up and
aftercare services.Meet unit performance measures or
targets.Maintain assigned caseload of individuals with mental
illness.Coordinate services to designated caseload.Enter accurate
and appropriate documentation of services within timeframe
required.Maintain confidentiality of sensitive records and
treatment information, client files and protected health
information in compliance with HIPAA, laws, rules and regulations,
and established procedures.Maintain regular and reliable physical
on-site attendance. Regular attendance, dependability, and
promptness are required for the scheduled work day 100% of the
time, to ensure consistency and completeness of program's
processes.Comply with the Abuse, Neglect, and Exploitation policy
and reporting requirements.Adhere to the Code of Conduct and
Standards of Behavior policy requirements.Establish and maintain
effective work relationships with individuals served and their
families, supervisors, co-workers and visitors by demonstrating
cooperative, courteous and respectful behavior at all
times.Communicate regularly with supervisor.Open and process
mail/email in a timely manner.Answer phone, collect phone messages
and respond to requests timely and accurately.Maintain safe and
clean working environment by complying with procedures, rules and
regulations.Perform all work functions and interactions using a
trauma informed approach.Display professionalism when representing
PermiaCare and the program in the community.Maintain compliance
with legal requirements and company policies and
procedures.Maintain valid and current driver's license, auto
insurance, acceptable driving record and reliable transportation at
all times. Driving may be required for this position.Complete all
training as assigned prior to due date.Other duties as
assigned.MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not
designated as essential for the purposes of ADA; they are still
required duties):Fill in for other MH staff as needed.Ensure copies
of Crisis Assessments are on hand at all times.Ensure copies of
Resource Guides and PermiaCare contact information is on hand at
all times.Provide translation, if applicable.Participate in team
meeting or staffings.Participate in community activities and/or
attends community meetings as needed.Participate in workgroups and
committees as assigned.KNOWLEDGE, SKILLS, ABILITIES AND
COMPETENCIES:Advanced knowledge of mental illness and
treatment.Knowledge of crisis intervention and suicide
prevention.Ability to handle stressful and emotionally charged
situations and remain calm and professional.Ability to provide
emotional support to clients.Ability to handle confidential
information with discretion.Knowledge of HIPAA and ability to
protect confidentiality.Knowledge of intake process for the Mental
Health Clinic.Knowledge of the Texas Mental Health Code.Advanced
knowledge of crisis intervention techniques.Knowledge of community
resources and alternatives to State hospitalization.Effective
multi-tasking skills.Good organizational skills.Welcoming, positive
behavior.Ability to express self clearly and effectively, orally
and in writing.Effective time management skills.Exceptional
customer service skills, including positive attitude.Cultural
sensitivity.Dependable attendance and punctuality.Knowledge of
trauma informed theories, principles and practices.Flexibility and
adaptability to different work environments.Excellent computer
skills, including Word, Excel, Outlook, and Electronic Health
Records (EHR).Reading and comprehending.Reasoning and
analyzing.Ability to coordinate with various inter-agency
personnel.Ability to fulfill PMAB and CPR/First Aid
requirements.Ability to work independently.Good interpersonal
skills, including ability to build rapport with individuals
including co-workers.Ability to display comfort in interacting with
individuals of diverse cultural, ethnic and economic backgrounds
and with social service, healthcare, educational and criminal
justice organizations, as needed.Ability to acquire and utilize new
skills as the job requires.Ability to work cooperatively and
productively with supervisor, individuals, co-workers, and groups
of persons at all levels of activity, contributing to a spirit of
teamwork.Ability to maintain highly confidential
information.Ability to remain calm in stressful situations.Ability
to plan and schedule work and implement directives without constant
supervision.Model professionalism by appropriate dress, language,
ethics and work habits.Ability to drive personal and/or company
vehicle. This position may require travel to agency program sites,
community and residential sites, and/or locations outside the
PermiaCare catchment area. This position may require transport of
agency individuals and/or individuals served.PHYSICAL
REQUIREMENTS:Abilities Required:Light Lifting, under 15 lbsLight
Carrying, under 15 lbsWalkingStandingSittingOperating office
equipmentOperating motor vehicleAbility to seeHearing (with
aid)Ability to writeAbility to countAbility to readAbility to tell
timeOther (specify): driving required. May require some travel
after hours and overnight.WORKSITE CONDITIONS:TravelInsideLong or
irregular work hoursWorking closely with othersWorking aloneADA
Statement: Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.EEO
Statement: PermiaCare is committed to hiring and retaining a
diverse workforce. We are proud to be an Equal Opportunity
Employer, making decisions without regard to race, color,
ethnicity, national origin, sex, sexual orientation, gender
identity, religion, age, disability, veteran status, genetic
information, or any other characteristic protected by state or
federal law.This job description is not designed to cover or
contain a comprehensive list of duties, activities or
responsibilities that are required of the employee for this job.
Duties, activities and responsibilities may change or new ones may
be assigned at any time with or without notice. This job
description does not constitute an employment contract with
PermiaCare. Employment is at-will.
PM22PI72b7cd836df4-25660-34227787
Keywords: PermiaCare, Odessa , Crisis Response Specialist, Other , Midland, Texas
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